Privacy Policy

Last updated: August 13, 2026

Balanced Paws (“Balanced Paws,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit balancedpaws.ca, contact us, inquire about our dog training services, or sign up for our workshop updates.

Balanced Paws operates in British Columbia, Canada, and this Privacy Policy is intended to reflect our obligations under applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

Depending on how you interact with Balanced Paws, we may collect the following personal information:

Information you provide directly

This may include:

• Your first and last name

• Email address

• Phone number

• Information you provide when contacting us

• Information about your dog, including your dog's name, age, breed, behaviour, training history, and training needs

• Information you provide when booking or inquiring about training sessions or workshops

• Any other information you voluntarily provide to us

You are not required to provide personal information unless it is reasonably necessary for us to provide a requested service or respond to your inquiry.

Workshop mailing list

If you choose to join the Balanced Paws Workshop List, we collect your name and email address.

We use this information to notify you about upcoming Balanced Paws workshops, including new topics, dates, locations, registration information, and related updates.

Joining the Workshop List is voluntary.

2. How We Use Your Information

We may use your personal information to:

• Respond to your questions and inquiries

• Communicate with you about dog training services

• Schedule and provide training sessions

• Process workshop registrations

• Send workshop updates when you have signed up to receive them

• Provide information about services, workshops, or events you have requested

• Improve our website, services, and customer experience

• Maintain business and administrative records

• Comply with legal and regulatory requirements

• Protect the security and integrity of our website, business, and users

We will only collect, use, or disclose personal information for purposes that are reasonable and appropriate in the circumstances and, where required, with your consent.

3. Email Communications and Workshop Updates

If you voluntarily subscribe to the Balanced Paws Workshop List, you consent to receiving emails about upcoming workshops and related Balanced Paws updates.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

If you unsubscribe from marketing communications, we will stop sending you those communications within the time required by applicable law. You may still receive non-promotional communications where necessary, such as messages relating to a service you have requested or an existing transaction.

Balanced Paws keeps records of consent where appropriate to help demonstrate compliance with applicable requirements.

4. MailerLite

We use MailerLite to manage our email mailing list and send workshop-related communications.

When you subscribe to our Workshop List, the information you provide may be processed by MailerLite on our behalf.

MailerLite may process information such as your name, email address, subscription status, and information relating to email delivery and engagement.

For more information about how MailerLite handles personal information, please review MailerLite's Privacy Policy.

5. Website Hosting

Our website is hosted through Hostinger.

When you visit our website, certain technical information may be processed as part of operating, securing, and maintaining the website. This may include information such as your IP address, browser type, device information, and technical information associated with your visit.

We do not use this information to personally identify you unless reasonably necessary for security, technical, or legal purposes.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for the operation, security, and functionality of the website.

We do not currently use Google Analytics, Meta Pixel, or similar third-party advertising or tracking technologies to track visitors for advertising purposes.

You can adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of parts of our website.

7. Third-Party Services

We may use third-party service providers to operate our business and website, including providers for:

• Website hosting

• Email marketing

• Payment processing

• Scheduling or booking

• Forms and other website functionality

These providers may process personal information on our behalf when reasonably necessary to provide their services.

We take reasonable steps to use service providers that provide appropriate safeguards for personal information.

Third-party providers may have their own privacy policies and terms that apply to their services.

8. When We Disclose Personal Information

We do not sell or rent your personal information.

We may disclose personal information to third-party service providers when reasonably necessary to operate our business, provide our services, communicate with you, process payments, host our website, or send communications that you have requested or consented to receive.

We may also disclose personal information where required or permitted by law, including when necessary to comply with legal obligations, protect our rights, prevent fraud or misuse, or protect the safety of individuals.

9. Storage and International Processing

Some of the service providers we use may store or process information outside Canada.

For example, MailerLite may process subscriber information outside Canada. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.

10. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, or otherwise as permitted or required by law.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it.

12. Your Privacy Rights

Subject to applicable law and certain exceptions, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete personal information

• Withdraw consent where consent is the basis for processing your information

• Ask questions about how your personal information is collected, used, or disclosed

• Unsubscribe from marketing communications at any time

To make a privacy-related request, please contact us using the information below.

13. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

14. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically for the most current information about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us:

Balanced Paws
Sidney, British Columbia, Canada

Email: hello@balancedpaws.ca

Website: balancedpaws.ca

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable privacy legislation.

Balanced Paws - Alica
Holistic Dog Training
Sidney & Victoria, British Columbia, Canada

© 2026 Balanced Paws. All rights reserved.